If you are having installation problems using online installation option, it's because your firewall or antivirus is locking EasyXLS installer when sending internet requests.
Another option that we are offering to you is partial online installation, using also the phone/email.
Prior to proceeding with offline installation, please send us an e-mail to
support@easyxls.com, asking for "access codes". During installation you will need an access code used to access the Response Code screen on our website. When installing EasyXLS choose phone installation. Here are the steps that you must follow:
Enter personal information:
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User Name: your name
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Company Name: your company name
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License key: the license key
Press "Next" button.
![Customer information]()
Enter the requested information to certify yourself:
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Certified Name: your name
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Email: your email
- Select the checkbox if you want to receive information on EasyXLS software products
Press "Next" button.
- If you have problems with Internet connection go to step
Validate license key by phone. - Otherwise continue to install
![Certify yourself]()
This screen will validate the license key entered in
Register screen ![Calling instructions]()
The installer provides the Registration Request Code and you need to obtain a Registration Response Code. Click on the "…" button (next to the Registration Response Code text field). This will open a browser window:
![Enter your access code]()
Submit the Access Code that we provided you by e-mail. If you did not send an e-mail asking for access codes already, please do, so you can continue with EasyXLS installation. An access code can be used only once.
![Key code request code]()
Submit the following information:
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License Key: the license key we provided you
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Request Code: Check the Calling Instructions screen from installer and enter the Registration Request Code.
NOTE: Make sure you keep the space between the groups of digits.
![Get response code]()
Copy the Registration Response Code from browser to installer and press installer Next button.
NOTE: Make sure you keep the space between the groups of digits.
You can now complete the installation.
